Could not create an account for you on the game server??

jcchampion · 2014-02-02 13:31:08

Hi, I purchased the game about an hour ago, installed it off steam then tried to run it but when it says that it's trying to create an account for me (may take several minutes), I get the error message Could not create an account for you on the game server.
Has anyone had this problem? I would really like to play this game.
As well, on steam it says ->Retrieving cd key<- when I ask for it, yet it never retrieves it. I'm thinking that maybe I never got my key?

MegapiemanPHD · 2014-02-02 13:43:28

I've been having this exact same issue. Anyone know of a fix?

RioK · 2014-02-02 15:27:22

Same problem here, ive tried multiple fixes that steam has recommended in the past for this sort of thing, but no success.

jcchampion · 2014-02-02 16:05:04

How long have you both ^ been waiting for? I bought it today

RioK · 2014-02-02 16:09:57

I bought mine today too, perhaps the server is processing it or something and it will be working in a few days?

jasonrohrer · 2014-02-02 18:27:17

Anyone who is having this problem:

The server is NOT down. People have been logging in and creating accounts on the server all day today.

Possible issues:

1. First, any chance you're behind a web proxy? Unfortunately, that part of the game is making a direct web connection. I forgot to add proxy support to the account-creator bit, but that will be coming in an update next week.

2. If that's not the issue, then maybe it's something else. Please send me your steamGate log file (see the thread in the Steam forums about where to find your game folder).

For the two people who DID send me their log file, it looks like their client was simply failing to make a web connection... which is bad news! I cannot think of any reason why this might happen, especially since 9000+ other people have had no problem.

Except for a web proxy, or a firewall or something that is blocking OUTBOUND web connections on port 80.

jasonrohrer · 2014-02-02 18:27:48

Where to find your game folder:

http://steamcommunity.com/app/249570/di … 151220919/

MegapiemanPHD · 2014-02-02 18:53:46

I totally forgot about Firewall. I use VIPRE Internet Security 2012 and it was causing the issue, after shutting down the program it was then able to create a account. If you are having this issue I suggest testing without your firewall first.

swiper · 2014-02-03 10:50:51

my buddy was having the same problem, turning off his porn blocker did the trick.

The Castle Doctrine Forums

#1 2014-02-02 13:31:08

Could not create an account for you on the game server??

#2 2014-02-02 13:43:28

Re: Could not create an account for you on the game server??

#3 2014-02-02 15:27:22

Re: Could not create an account for you on the game server??

#4 2014-02-02 16:05:04

Re: Could not create an account for you on the game server??

#5 2014-02-02 16:09:57

Re: Could not create an account for you on the game server??

#6 2014-02-02 18:27:17

Re: Could not create an account for you on the game server??

#7 2014-02-02 18:27:48

Re: Could not create an account for you on the game server??

#8 2014-02-02 18:53:46

Re: Could not create an account for you on the game server??

#9 2014-02-03 10:50:51

Re: Could not create an account for you on the game server??

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